Exam B2 VWP – Listening

1. Choose the correct answer:
1. What is not the factor that has contributed to significant changes in the retail industry in the past decade?
a. advances in technology and mobile telephony.
b. social changes brought about by lockdown.
c. new laws and resolutions.
2. What is not the function of the currently operating retail robots?
a. informing customers and staff about potential hazards and policing shops.
b. entertaining customers.
c. checking product pricing and stock levels.
3. Which description of a robot security guard is the most accurate?
a. It is already being used in a number of places in the USA.
b. It is uneconomic.
c. It may neglect its post and take a break.
4. What are some of the functions security robots cannot perform?
a. real-time video streaming.
b. facial recognition.
c. diagnosing sick people.
5. Which of the following devices, according to the speaker, may be a cheaper alternative to a robotic shop assistant?
a. a smartwatch.
b. a smartphone.
c. a tablet.
Decide if the sentences are True or False:
a. old-school customers might miss the user experience such as a friendly chat when served by a retail robot. T/F
b. mass customisation means that a customer may buy a mass product and individualise it. T/F
c. some shops have created aisles that embed virtual assistant technology instead of using retail robots. T/F

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(Source: Sandford, Janet “Retail Robots” in in Business English Magazine. NR 88/2022 )